FAQs

Book online at www.rmphysio.com.au on or phone our reception team on 3161 2837 to arrange an appointment time.

Yes – you can book an appointment 24/7 via our online booking link www.rmphysio.com.au. You can also book into any of our RehabFit & Pilates classes and check last minute class availability.

An initial consultation with your Physiotherapist is approximately 45 mins during which we conduct a thorough diagnosis of your condition, deliver hands on treatment and develop an ongoing plan with you if required.

Subsequent or follow-up consultations are typically 30 mins, unless an extended consultation is agreed.

Please bring along scans and/or reports, imaging, X-Rays etc, or referral letters you may have that are relevant to the injury or condition you are seeking treatment for.  Any intraoperative photos from any procedures you may have had are also very helpful to give us a more in-depth understanding of your condition. If you are coming to see us for a lower limb or lumbar spine issue, it may be helpful to bring your runners or sports shoes along for evaluation.

If you are attending the clinic under Workcover, DVA or any agreed Third Party case you must bring all associated documents, including your GP referral and relevant medical certificate, otherwise you will be charged as a private patient for that consult.

We offer on the spot processing for Medicare and private health fund rebates. All appointments at RMPhysio are typically covered by private health insurance depending on your level of cover. It is best to contact your health fund directly to determine what your rebate will be for a particular service.

Please bring along your Medicare and private health insurance member cards to enable your claim to be processed immediately after your consultation to reduce your out of pocket expense. Alternatively, you may pay the full consult fee and an invoice will be printed for you to claim through your health fund.

A referral is not required to see any of the RMPhysio team.

Should you arrive late for your appointment your Practitioner will do their best to provide you with as much of your treatment time as possible. However, treatment times may need to be reduced, or the appointment may need to be rescheduled, to ensure other Patients are not inconvenienced.

Yes. Same day cancellations will incur a cancellation fee of the full amount.

An SMS text reminder is sent to you the day prior to confirm your appointment and enable you to make any changes without penalty.

Please phone RMPhysio at least 24 hours prior to your appointment if you wish to cancel or change your appointment without penalty as this allows us to offer this appointment to another patient.

Please note for 7.30am appointments, cancelling on the day, or not arriving for your appointment, will incur a cancellation fee of the full amount.

Yes. If you are attending the clinic under Workcover, DVA or any agreed Third Party you must bring all associated documents, including your GP referral and workcover or DVA medical certificates.
If you are attending under a CTP claim you will be required to pay at the time of consultation and seek reimbursement yourself from the relevant third party insurer. We will issue you with relevant invoices and statements. For further information please discuss with your insurer before attending for your appointment.

Yes. An EPC allows people with chronic injuries or ailments to access professional services to assist with the management of their condition with the benefits of a Medicare rebate. The Medicare rebate is deducted from the consult treatment cost and the remainder of the consult fee is paid by the patient.

To be eligible to receive the Medicare rebate you need a referral from your GP. You must bring your GP referral for EPC treatment to your RMPhysio initial assessment otherwise full payment at time of consult will be required.

Please contact our Reception team on 3161 2837 for more information if you have an EPC Plan.

Yes. We offer clinical exercise classes and individual sessions, called RehabFit , which incorporates pilates informed exercises for improving core strength, tone & fitness, and for rehabilitation or sports specific training.

Reformer Pilates equipment works with springs and pulleys that can be adjusted for each individual to add resistance to exercises. Reformer Pilates is excellent for rehabilitation post surgery and for people of all ages and activity levels for general fitness and well being as it reduces the heavy impact on the joints.

Our RehabFit classes include Pilates informed exercises and more traditional gym based exercises, and also utilises cardio equipment and resistance (weights) training, for a full body strength and conditioning workout.

At RMPhysio, our RehabFit classes are supervised by our Physios or Exercise Physiologists and can usually be claimed through most Health Funds under your Physiotherapy / Exercise Physiologist cover or natural therapies / extras cover.

Please check with your individual Health Fund to find out what level of rebate you are eligible for. You may also need your GP or Physio to complete a form referring you to a RehabFit class to assist you with rehabilitation of a specific condition or treatment.

An Accredited Exercise Physiologist (AEP) is the expert in prescribing and developing the right exercise program to prevent and manage a chronic disease, help you recover faster from surgery or injury and help you maintain a healthy lifestyle, no matter what your age.

An AEP can assist if you are at high risk of developing, or you have an existing, chronic or complex medical condition or injury such as diabetes or cancer.

An AEP will develop and work with you through tailored exercise programs ensuring precautions are taken with consideration to your specific medical conditions. Other conditions and chronic illnesses that AEP’s can work with include obesity and depression, arthritis and osteoporosis, cardio-vascular disease or recovery from surgery. Your GP may be able to refer you to an AEP under a medical plan to reduce the cost of your exercise program.